In line with  policies and procedures and under the supervision of the SPA Manager, the Hairdresser/Barber is responsible for delivering an exceptional guest experience by providing professional hair and barber services as well as wellness education in order to maximize SPA revenue and achieve the highest levels of guest satisfaction.


KEY ACCOUNTABILITY
•Performs professional, customer-oriented hair and barbering services in accordance with company protocols;
•Delivers the highest standards of service to all guests within the SPA facilities;
•Actively promotes SPA services, packages and the SPA facilities;
•Accurately and efficiently schedules guest appointments and consultations;
•Maintains the standards and visual presentation of the salon work stations and SPA facilities;
•Follows all sanitation and cleaning procedures for salon work stations and equipment;
•Assists in all areas of the SPA operation as requested by the SPA Manager.

QUALIFICATIONS (skills, competencies, experience)
•Proficient speaking, reading, and writing skills in English, and with a fluent level in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as a plus;
•High School Graduate or equivalent;
•Must hold relevant qualifications;
•At least 1 years’ experience as a Hair Dresser;
•Up-selling and cross-selling skills;
•Exceptional communication and customer service skills;
•Ability to work without direct supervision.

VISA REQUIREMENTS (if any)
•Possess a valid passport and when possible a seaman book copy

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Under the supervision of the SPA Manager, the Massage Therapist is responsible for delivering an exceptional guest experience by providing professional massage services and wellness education in order to maximize SPA revenue and achieve the highest levels of guest satisfaction.


KEY ACCOUNT-ABILITIES
•Performs professional and customer-oriented massage services in accordance with Company protocols;
•delivers the highest standards of service to all guests within the SPA facilities;
•Actively promotes SPA services, packages and the SPA facilities;
•Accurately and efficiently schedules guest appointments and consultations;
•Maintains the standards and visual presentation of the treatment rooms and SPA facilities;
•Follows all sanitation and cleaning procedures for treatment rooms and equipment;
•Assists in all areas of the SPA operation as requested by the SPA Manager.

QUALIFICATIONS (skills, competencies, experience)
•Proficient speaking, reading, and writing skills in English, and with a fluent level in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as a plus;
•High School Graduate or equivalent;
•Must hold relevant qualifications;
•Certifications in specialist techniques (Thai Yoga massage, Shiatsu, Lomi Lomi, etc.) are desirable;
•At least 1 years’ experience as a Massage Therapist in a SPA environment;
•Upselling and cross-selling skills;
•Exceptional communication and customer service skills;
•Ability to work without direct supervision.


VISA REQUIREMENTS (if any)
•Possess a valid passport and when possible a seaman book copy.

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Under the supervision of the On board Revenue Director, the SPA Manager is responsible for the operation and performance of the SPA, Gym and facilities as well as managing and motivating the On board SPA Team to maximize SPA revenue and achieve the highest levels of guest satisfaction.


KEY ACCOUNT-ABILITIES
•Oversees SPA, Gym and facilities and day-to-day operations;
•Ensures professional and customer-oriented services are consistently delivered by the On-board Spa Team;
•Identifies revenue opportunities and develops revenue driving strategies;
•Ensures exceptional guest service is consistently delivered throughout the entire SPA journey;
•Coaches, develops and trains the Onboard SPA Team;
•Evaluate SPA operations and revenue strategies on an on-going basis for continued improvement and growth;
•Collaborates with onboard departments to develop and implement revenue focused activities;
•Maintains standards and procedures for all aspects of the SPA operation;
•Completes all administrative duties in a timely manner: required reporting, inventory control, financial accounting.

QUALIFICATIONS (skills, competencies, experience)


•Proficient speaking, reading, and writing skills in English, a fluent level in 1 or more of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered a plus;
•High School Graduate or equivalent;
•At least 3 years’ as a Spa Manager onboard Cruise Ships;
•Keen business acumen;
•Committed to continually exceeding guest expectations;
•Strong interpersonal, organizational and problem-solving skills.
•Excellent listening, oral, and written communication skills;
•Strong PC Skills using Microsoft applications such as Word and Excel and a basic understanding of Microsoft Outlook or equivalent mail client application.

VISA REQUIREMENTS (if any)
•Possess a valid passport and when possible a seaman book copy.

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KEY ACCOUNT-ABILITIES


•Provides professional, customer-oriented fitness classes, personal training sessions and Gym orientation in accordance with company protocols;
•Delivers the highest standards of service to all guests within the Gym and SPA facilities;
•Actively promotes Gym and SPA services, packages and facilities;
•Accurately and efficiently schedules guest appointments and consultations;
•Maintains the standards and visual presentation of the Gym and SPA facilities;
•Follows all sanitation and cleaning procedures for the Gym facilities and equipment;
•Assists in all areas of the SPA operation as requested by the SPA Manager.

QUALIFICATIONS (skills, competencies, experience)
•Proficient speaking, reading, and writing skills in English, and with a fluent level in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as a plus;
•High School Graduate or equivalent;
•Must hold relevant qualifications;
•Any other certifications such as tai bo, yoga, pilates, circuit training, body balancing, spinning, Les Mills are advantageous;
•At least 2 years’ experience in a gym offering both personal training and group exercise classes. Previous cruise ship experience is desired;
•Up-selling and cross-selling skills;
•Exceptional communication and customer service skills;
•Ability to work without direct supervision.

VISA REQUIREMENTS (if any)
•Possess a valid passport and when possible a seaman book copy.

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KEY ACCOUNT ABILITIES
•Owns the guest journey as the main point of contact for all SPA guests;
•Greets and acknowledges all guests entering and leaving the SPA facilities;
•Actively promotes SPA services, packages and the SPA facilities;
•Answers phone calls, schedules appointments and completes reception administrative tasks;
•Manages guest feedback professionally and efficiently;
•Assists in all areas of the SPA operation as requested by the SPA Manager.

QUALIFICATIONS (skills, competencies, experience)

•Proficient speaking, reading, and writing skills in English, and with a fluent level in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as a plus
•High School Graduate or equivalent;
•1+ years of experience as a receptionist within a SPA, Beauty Salon, Fitness Center or a 4/5* Star Hotel. Shipboard experience is an advantage;
•Up-selling and cross-selling skills;
•Exceptional communication and customer service skills;
•Ability to work without direct supervision;
•Computer Literacy, knowledge of Fidelio is an advantage.


VISA REQUIREMENTS (if any)
•Possess a valid passport and when possible a seaman book copy.


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